03 9523 5222
Private payment is requested at the time of consultation.
We accept cash, cheques, EFTPOS, Visa, Mastercard and Bankcard.
Please bring your private health insurance fund card, so we can claim electronically onsite.
We will bill the TAC directly once you have a claim number. A Doctor’s referral is necessary.
Work related injuries may be directly billed to worker's compensation insurers. A Doctor’s referral is necessary.
Please bring your gold card and we will bill DVA directly. A Doctor’s referral is necessary
Aligned with our policy of being punctual and respectful of your time, please note that appointments at our clinic are made especially for you. We ask that you give at least 24 hours notice of cancellation, so that another person can make efficient use of this time. Medical and other genuine unavoidable emergencies are naturally excluded.
If Physiotherapy, Pilates, Massage or Zero Balancing appointments are missed or cancelled with less than 24 hours notice, a full non-attendance fee is charged. In the case of group Pilates, a $25 non-attendance fee is charged.
If for any reason you are unhappy with our service, we will refund your money in full, without any problems.
We take great care to ensure that our information records are treated with full regard to the privacy of our clients. We only collect information from our clients necessary for health care.
The health information we hold helps us provide you with the best possible health care, and is disclosed only to those who are involved in your treatment (i.e. your doctor or your insurance company).
This clinic operates in accordance with the code of conduct of the Australian Physiotherapy Association. The Federal Privacy Commissioner’s Policy in the Private Health Sector was released in Oct 2001 and further information may be found at www.privacy.gov.au